All orders shipping to the states listed will go ground. Depending on your location, delivery times will run from 1 to 3 days after the product has shipped.
All orders being shipped will be packaged in insulated boxes with dry ice or ice packs to keep the product cold.
Your product will arrive frozen or partially frozen. Once the box has arrived, remove your product and place directly into your freezer or refrigerator. Refreezing the product does not affect the quality of the product.
Once your order is placed, you will receive a confirmation. Upon shipping, another email will be sent with the shipping information.
We offer two ways for you to receive your product. At checkout you have the option to pickup at Heart & Soul located in Santa Paula or have it shipped. We use GLS delivery service. We offer pickup service Tuesday thru Friday 10:00-4:30 and Saturday 10:00-3:00. Heart & Soul Raw Pet Food is located in the same building as Old Fashion Country Butcher. Orders being shipped will ship within 2 to 3 days after the order has been received by Heart & Soul Raw Pet Food.
We cannot ship to PO Boxes. Holidays will delay orders, so please take that into consideration when placing your order.
All online orders are final and non-refundable once they have shipped.